In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Board of Parish of the Sé)
4700 – 030 Braga

In the event of an online consumer dispute, the consumer may resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations. sales contracts or online services.

Access the Electronic Platform for Alternative Dispute Resolution here in online sales or service contracts.

More information at the Consumer Portal (www.consumidor.pt)